New Delhi: In recent years, India has emerged as a thriving hub for outsourcing, boasting robust economic growth and unprecedented opportunities. Recognizing the immense potential of this burgeoning market, ISS A/S (ISS Group), a global leader in workplace experience and facility management, is all set to enhance its presence and operations in India. Under its OneISS strategy, ISS aims to solidify its position not only within its existing global clientele operating in India but also among unique clients seeking superior facility management services.

Additionally, ISS has unveiled an ambitious education program titled “Education for All,” designed to empower over 42,000 frontline workers. This program provides official guidance, financial support, and robust educational partnerships to help these workers attain formal education certifications and degrees, thereby enhancing their professional journeys.

A Visionary CEO’s of ISS A/S Perspective

Kasper Fangel, Group CEO of ISS A/S, embarked on his maiden visit to India shortly after assuming his new role. He articulated ISS’s strategic vision for India, stating, “Today, India is a key growth market for ISS. Thanks to our OneISS strategy, we are well-prepared for substantial expansion. By sharpening our focus on workforce development, key business segment growth, technology investments, and a globally aligned operating model, we harness our global scale to deliver superior value to all stakeholders. This strategic approach sets the stage for us to earn the highest respect as a global leader in integrated facility services.”

Furthermore, Fangel emphasized the significance of the “Education for All” program, reinforcing ISS’s commitment to making a meaningful impact in India. The program’s pillars—innovation, sustainability, and skilling—are instrumental in achieving environmental, social, and governance goals.

India: The Heart of Belonging

ISS perceives India as a pivotal contributor to its aspiration to be known as ‘The Company of Belonging.’ The organization aims to play a transformative role in the lives and careers of its employees and the communities it serves. ISSA’s unwavering commitment to social sustainability responsibilities has created employment opportunities and empowered thousands of individuals to transition into the organized and formal sectors since its inception in India.

Local Leadership for Global Growth

Aksh Rohatgi, CEO and Country Manager of ISS India, shared insights into ISS’s journey in India. He highlighted the company’s impact on the integrated facility management sector, emphasizing sustainability, global experience, and a commitment to delivering services that exceed customer expectations. Rohatgi expressed A/S India’s enthusiasm for aligning its growth aspirations with the OneISS strategy, with a keen focus on increasing overall revenue and expanding the employee base substantially by 2025.

Rohatgi further emphasized A/S’s dedication to making a substantial positive social impact in India by offering equal opportunities to its people. The “Education for All” program plays a pivotal role in this endeavor, allowing frontline staff to continue their educational journeys, acquire new skills, and reach new heights of professional excellence.

Education for All: Empowering the Workforce

The “Education for All” program in India is poised to enable A/S placemakers who have recently entered the formal employment sector to complete their 10th and 12th boards and graduation. Additionally, the program offers a Diploma in Facility Management certification for existing site managers. These educational initiatives are facilitated through collaborations with esteemed institutions such as the National Institute of Open Schooling (NIOS), Symbiosis Skills and Professional University, and Indira Gandhi National Open University (IGNOU).

Sustainable Initiatives and Technological Advancements

ISS’s commitment to environmental responsibility, employee welfare, and technological advancement is evident in its multifaceted approach.
In March 2023, A/S actively relocated its India headquarters to a cutting-edge office facility that relied solely on renewable, green energy sources for power. This cutting-edge office houses a groundbreaking Facility Management Experience Center, showcasing over 50 in-house technological innovations that are set to redefine the way the company operates.

Moreover, A/S forged a collaborative partnership with Tata Power Renewable Energy Limited (TPREL) to jointly champion the cause of achieving net-zero carbon emissions. This aligns with their shared vision for a sustainable future and underscores ISS’s commitment to environmental stewardship.

Conclusion: A Bright Future Beckons

As A/S charts an exciting course of expansion and empowerment in India, it signifies a paradigm shift in how global companies approach growth in this dynamic market. With a focus on education, sustainability, and innovation, A/S is poised to shape not only its own future but also the lives of its employees and the communities it touches. The “Education for All” program, coupled with sustainable initiatives, reinforces a/s’s commitment to becoming a leader in integrated facility services while making a lasting positive impact in India. As India’s importance on the global stage continues to grow, A/S stands as a testament to the potential for meaningful growth, development, and transformation in this vibrant and thriving nation.